Privacy Policy – Vertige App

Last Updated: September 23, 2026

Vertige™, LLC ("we," "our," or "us") operates the Vertige mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data, including health and wellness data, when you use our Service and the choices you have associated with that data.

1. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our health-tracking Service to you.

Types of Data Collected
A. Health and Medical Data (Sensitive Information)
Because our Service is designed to help you track vestibular symptoms, we collect and store wellness and health-related data that you voluntarily input into the app. This may include, but is not limited to:

  • Logs of dizziness, vertigo, unsteadiness, or nausea symptoms.

  • Episodes, triggers, durations, and severity of vestibular symptoms.

  • User-submitted notes regarding daily activities, lifestyle factors, or treatments.

B. Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:

  • Email address (for account creation, authentication, and password resets).

  • First name or username.

C. Usage and Device Data
We automatically collect information that your mobile device sends whenever you use our Service ("Usage Data"). This includes:

  • Your device's Internet Protocol (IP) address.

  • Device type, operating system version, and unique device identifiers.

  • App crash logs, diagnostic data, and performance metrics.


2. Our Backend and Infrastructure (Firebase)
We securely host our application infrastructure and databases using Google Firebase, a cloud computing platform provided by Google LLC. Your data—including account credentials and health symptom logs—is transmitted to and stored securely within Firebase services (such as Firebase Authentication, Cloud Firestore, or Realtime Database).

Data processed through Firebase is managed in strict compliance with Google's security practices. Firebase protects data using industry-standard encryption both in transit and at rest.

3. How We Use Your Data
We use the collected data strictly for the following purposes:

To Provide the Service: Storing and rendering your vestibular symptom logs so you can review your history.

Account Management: Authenticating your secure login and managing your user profile.

App Performance Monitoring: To track crashes and bugs to maintain technical stability.

Customer Support: Responding to user inquiries and technical issues.

We do not sell, rent, lease, or trade your personal health data to data brokers, advertisers, or any other third parties.

4. Third-Party Service Providers
We utilize trusted third-party Software Development Kits (SDKs) to perform core technical functions. Below are the links to the privacy policies of the service providers used within the app:

Google Play Services: https://policies.google.com/privacy

Firebase Authentication / Firestore: https://firebase.google.com/support/privacy

5. Security of Sensitive Data
The security of your health data is our highest priority. We utilize Firebase’s built-in cryptographic protocols to secure data transfer and storage. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your sensitive data, we cannot guarantee its absolute security.

6. Children's Privacy
Our Service is not directed to, or intended for, anyone under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personally identifiable information or health data from children. If we become aware that a child has provided us with personal data without parental consent, we will take immediate steps to delete that information from our Firebase servers.

7. Your Data Rights and Account Deletion
Depending on your location (such as the EU under GDPR or various US state laws), you may have the right to access, update, export, or delete the personal and health information we hold about you.

Account and Data Deletion
We provide you with full control over your data. You may request the deletion of your account and all associated health tracking information at any time.

In-App Deletion: You can permanently delete your account and all stored symptom history directly within the app settings by navigating to [Insert Path, e.g., Profile > Account Settings > Delete Account].

Manual Request: You can also request data deletion by contacting us at info@vertige.app.

Upon deletion, all personal identifiers and vestibular symptom logs will be permanently removed from our active Firebase databases. Residual backup copies may persist for a limited period before being entirely overwritten, in accordance with Firebase's data lifecycle protocols.

8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

By email: info@vertige.app